Copyright@shravancharitymission
By Kamlesh Tripathi
By Kamlesh Tripathi
#AIRTEL'S -ARROGANCE
I have an Airtel number against which the bill amount was being deducted
through ECS directly from my account. I later on requested Airtel to
discontinue the system of ECS, as I started making payments from my account directly
through NET-BANKING and at times even before the bill was generated for my own
convenience.
But to my surprise I found in spite of my making direct payments in the
first week of the month they continued to deduct money through ECS from my
account, and therefore for a couple of months I was made to pay twice the
amount of the bill. And, all this happened, when I got several calls from the
company, that the system of ECS payment has been discontinued and that is why I
made direct payments.
When I requested Airtel to refund my excess amount through several tweet
messages, I got the same standard replied that we are looking into the matter
but then no one called. I also tried to request them by making calls where I
was told the amount will be adjusted against my next bill.
Now comes, the moot point of essence. Suppose I have limited money in my
account and I have kept it for something important and suddenly from nowhere
this ECS comes and deducts my cash balance even when my bills are paid. It
upsets my cash flow and some other EMI of my bounces, who is to be blamed. For
a corporate as big as Airtel an amount of eleven to twelve hundred can be a
small amount but for an individual it may not be that small an amount at a
particular moment. And why should my EMI bounce for no fault of mine, but the
fault of Airtel.
Now what is the redressal? Will Airtel give me harassment charges? Because
a simple cash incentive or an interest doesn’t parallel the harassment one
undergoes when being treated like that, as it kills your lively personna.
Surely #Airtel appears to be an arrogant company behind the garb of customer
delight.
#Consumer #forums and #TRAI should come out with a guideline on this,
even if it is a small issue as it will help many consumers. My Airtel mobile
number is 9971494795 about which the above dissatisfaction has been detailed.
Today morning when I got a call from Airtel number 011-400481191 which
was to sell one of their plans, I have again requested them to refund my
amount.
CC Mr #SunilBhartiMittal- Kindly
look into this even if it is a small issue for you but helps the consumer in a
big way.